SUII RETURNS POLICY

As SUII is closing down, all products are part of our Closing Down Sale.

We want you to love your purchase, however due to the nature of this clearance sale, please read the following carefully.

Closing Down Sale

• All sale items are final and cannot be returned or exchanged for change of mind, including incorrect size, colour or simply deciding you no longer want the item.
• Personalisation and embroidery services are no longer available. All products are sold as standard (non-personalised) items.
• Orders cannot be changed or cancelled once they have been placed.

Faulty or Damaged Items

Nothing in this policy excludes your rights under the Australian Consumer Law.

If your item arrives faulty, damaged or is not as described, please contact us at hello@suii.com.au within 14 days of receiving your order, including photos of the issue. We will assess your claim and, where required under Australian Consumer Law, provide an appropriate remedy, which may include a replacement, store credit or refund.

Return Conditions

Where a return is approved:

• Items must be unused, unwashed and in their original condition and packaging.
• Customers are responsible for return shipping costs unless the item is faulty or we have sent the wrong item.
• We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.